Shipping & Returns

SHIPPING

UK

Standard Delivery

Free UK standard delivery service our orders are shipped from our distribution centre in the UK, using Royal Mail. You can expect to receive your XEN-TAN order within 3-5 working days but in light of Covid-19, estimated delivery times for some items may be longer than usual at the moment.

Express Shipping

£4.99

With our EXPRESS Delivery service, we will deliver your order within 1 – 3 working days. providing that your order is placed before 1pm Monday to Friday. Orders placed after 1pm on Friday will be dispatched Monday.

Unfortunately Express is not available for Scottish Highlands, the Channel Islands and Northern Ireland, however the Royal Mail Service we use is very good and orders do get there swiftly.

IRELAND

Standard Delivery

£3.50 on ALL IRELAND orders. Royal Mail International Tracked

With our standard delivery you can expect to receive your XEN-TAN order within 3-5 working days but in light of Covid-19, estimated delivery times for some items may be longer than usual at the moment.

Ireland Next Day Delivery

Unfortunately we are currently unable to offer a NEXT DAY Service to Ireland, but are looking at options to be able to do this. However, the Royal Mail Service we use is very good and orders get there swiftly.

Please note that our delivery service may be affected over bank holidays, but we will always do our utmost to get your products to you ASAP.

If you have any questions about the shipping options please feel free to email us on hello@xen-tan.co.uk

RETURNS

We DO accept returns if your product has been used or opened, however, we ask that the product be returned with its original packaging.

EASY RETURNS

Return your order within 14 days & receive a full refund excluding shipping costs.

HOW TO RETURN

Returns via Mail/Courier

If you’re not 100% satisfied with your purchase, you can return any unopened & unused product to: Natalie Roche LTD , Unit A1, Lingard Court, Lingard Lane, Bredbury, Stockport, SK6 2QU. Please include your original order number/receipt information and product details.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please email us at Hello@xen-tan.co.uk  Please include your original order number and product details.

The shipping costs (to return the product) are the responsibility of the customer and are non-refundable. You assume any risk of lost, theft or damaged goods during transit.