SHIPPING AND RETURNS INFORMATION

UK

Standard Delivery

FREE / £3.99

Cost: FREE on ALL orders above £25 shipped within the UK. For orders under £25, shipped within UK, shipping cost is £3.99. With our FREE UK Standard Delivery service, you can expect to receive your order within 3-5 working days of placing your order.

Express Shipping

Cost: £4.99

With our EXPRESS Delivery service, we will deliver your order within 1 – 2 working days, providing that your order is placed before 1pm Monday to Friday. Orders placed after 1pm on Friday will be dispatched Monday.

Unfortunately, Express is not available for Scottish Highlands, the Channel Islands and Northern Ireland, however the Royal Mail Service we use is very good and orders do get there swiftly.

IRELAND

Standard Delivery

Cost: £3.99 on ALL IRELAND orders. Royal Mail International .

With our Standard Delivery service, you can expect to receive your order within 3-5 working days of placing your order.

Where our Standard Delivery option is selected, your order will be sent via Royal Mail.

Ireland Next Day Delivery

Unfortunately, we are currently unable to offer a NEXT DAY Service to Ireland, but we are looking at options to be able to do this. However, the Royal Mail Service we use is very good and orders get there swiftly.

Please note that our delivery service may be affected over bank holidays, but we will always do our upmost to get your products to you ASAP.

RETURNS

We accept returns only if your product has not been used or opened.

EASY RETURNS

Return your order within 14 days & receive a full refund excluding shipping costs.

– HOW TO RETURN –

Returns via Mail/Courier

If you’re not 100% satisfied with your purchase, you can return any unopened & unused product within 14 days to: Natalie Roche LTD , Adamson House, The Towers, Wilmslow Road, Didsbury, Manchester M20 2YY. Please include your original order number/receipt information and product details.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.

If you have an issue with your product or delivery, please email us at customercare@natalieroche.com Please include your original order number and product details.

The shipping costs (to return the product) are the responsibility of the customer and are non-refundable. You assume any risk of lost, theft or damaged goods during transit.